Loading...
Mid LevelFull-timeJavaScriptJavaRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
You will be partnering with our largest customers and internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments.
Key Responsibilities
- βUse problem-solving skills along with industry-leading tools to holistically analyze ServiceNow instances to identify and remediate resource contention at all layers of the stack
- βExplore platform Java and JavaScript code to gain a detailed understanding of the behavior of ServiceNow applications
- βImprove the throughput of Java Virtual Machines (JVMs) by deep diving into memory allocation and garbage collection tuning
- βOptimize relational database performance by refactoring queries at the application layer or by applying tuning within the database itself
- βUse extensive lab/test environments to reproduce and root cause issues impacting customerβs ServiceNow deployment(s)
- βEngage with cross-functional teams to highlight identified product defects, assist with implementation of workarounds, or devising long-term fixes
- βDrive improvement from within by creating high-quality knowledge articles, developing tooling for use within the support organization, or mentoring and training junior colleagues
- βBuild and deliver compelling presentations to a variety of internal and customer stakeholders acting as a trusted advisor on how they can improve the performance of their ServiceNow deployment and adhere to leading practice guidelines
Free to sign up. Takes 30 seconds.
About ServiceNow
ServiceNow is a leading enterprise cloud computing company that provides a digital workspace platform to streamline business operations and IT services. Headquartered in Santa Clara, California, the company was founded in 2004 and has since become a pivotal player in the enterprise service management (ESM) and workflow automation industry. ServiceNowβs platform is designed to help organizations digitize and automate workflows across various departments, including IT, HR, customer service, and security, enabling businesses to operate more efficiently and effectively in todayβs fast-paced digital landscape. The companyβs core offerings include a suite of cloud-based applications that automate and manage workflows, such as IT service management (ITSM), HR service delivery, customer service management, and security operations. Key features of the ServiceNow platform include its low-code/no-code development capabilities, integration with third-party systems, and AI-driven automation tools that enhance productivity and decision-making. The platform is tailored for large enterprises and government agencies seeking to modernize their operations, improve employee and customer experiences, and reduce manual processes through digital transformation. ServiceNowβs solutions are particularly valued by organizations looking to centralize their workflows and create a seamless, unified digital experience across their enterprise.
