Loading...
Mid LevelFull-timeAgileGoAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an experienced Technical Project Manager (TPM) to join our NowNext CRM Execution Team. In this role, you will lead the planning, execution, and delivery of complex CRM & Industry Workflow implementations on the ServiceNow Now Platform, working closely with customers, partners, and internal teams.
Key Responsibilities
- →Lead end-to-end delivery of NowNext CRM projects, ensuring alignment with customer goals, technical requirements, and best practices.
- →Develop and maintain project plans, schedules, risk registers, RAID logs, and communication strategies.
- →Serve as the primary point of contact for customers, providing clear status updates, issue resolution, and escalation management.
- →Coordinate cross-functional delivery teams including internal consultants, partner resources, and customer stakeholders.
- →Manage project budgets, forecasts, and resource allocation to ensure efficiency and cost-effectiveness.
- →Facilitate technical and business discussions to translate requirements into actionable workstreams across sales, CPQ/CLM, order management, service, field service, and AI agents.
- →Ensure adherence to ServiceNow delivery methodologies (NowCreate, Rapid Development) while incorporating agile and hybrid approaches as appropriate.
- →Drive AI-first delivery by prioritizing agentic AI use cases (e.g., case deflection, guided selling, contract AI) and reporting on outcomes.
- →Capture lessons learned and contribute to continuous improvement of delivery playbooks and methodologies.
