Staff Network Engineer - Cloud Infrastructure - Federal at ServiceNow

About the Role

The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. This position will support US Public Sector customers and requires passing a ServiceNow background screening and USFedPASS.

Key Responsibilities

• →Design and deploy networks based on business and technical requirements
• →Partner with project and program managers to meet overall timelines and resolution of issues
• →Operate and troubleshoot networks to identify and resolve issues quickly
• →Take a lead role in the engagement and mitigation of outage causing events or issues
• →Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
• →Perform non-critical investigations into functionality that is not working as desired
• →Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage
• →Review, consult and prepare for planned change introduction to production environment
• →Participate in rotating “on call” schedule with other members of the team including weekends
• →Partner with teams to plan and execute software code upgrades and device maintenance
• →Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements
• →Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives