Application Support Specialist at SGS

SGS

Madrid, MD, es·9h ago

SeniorFull-time

Salary Range

$45,084 - $60,996 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

The Application Support Specialist is a key member of the Information Technology (IT) team and serves as a critical link between end-users, IT Operations, and Software Development. The role focuses on managing support requests, triaging and resolving incidents, ensuring operational stability, and maintaining accurate tracking of issues or bugs in internal systems. In this role, you will also take ownership of executing operational procedures, validating data, running reports, and continuously improving support processes. The ideal candidate is a hands-on, analytical professional with strong problem-solving skills, a proactive mindset, and familiarity with databases and basic scripting. The Application Support Specialist reports to the Senior Program Manager (Head of Project Management and Business Analysis) and works closely with cross-functional IT teams. Key Responsibilities: • Provide 1st Line Support and triage incoming issues. • Resolve most incidents independently; escalate complex cases when needed. • Execute SQL queries, scripts, and procedures to validate data and troubleshoot issues. • Run operational reports and monitor system performance. • Maintain clear documentation of known issues, resolutions, and procedures. • Improve support processes and contribute to operational efficiency.

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About SGS

SGS is a leading multinational company specializing in inspection, verification, testing, and certification services. Operating in the quality, safety, social, and environmental fields, SGS provides independent assessments to help businesses and governments meet regulatory requirements and market expectations. Founded in 1878 in Switzerland, the company has grown into a global network with a presence in nearly every country, serving as a trusted partner for supply chain integrity and product compliance. Its long history reflects a commitment to rigorous standards and operational excellence in a diverse range of industries, from agriculture to manufacturing and energy. SGS offers a comprehensive suite of services, including product testing, supplier quality control, auditing, and certification against international standards such as ISO and IFS. Key features of their offerings include cutting-edge laboratory testing, on-site inspections, and customized solutions tailored to specific industry needs. The company primarily targets manufacturers, retailers, and regulatory bodies that require assurance of product safety, quality, and sustainability. By leveraging advanced technology and expert personnel, SGS helps clients navigate complex global trade requirements and build consumer trust. A notable achievement for SGS is its recognition as the world’s leading inspection, verification, testing, and certification company, with a presence in over 2,500 locations worldwide. Its unique value proposition lies in its independence, impartiality, and ability to provide objective data-driven insights. SGS’s extensive expertise and global reach enable it to address the most challenging compliance and quality issues, making it an indispensable partner for businesses striving to maintain high standards in an increasingly regulated marketplace.