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SeniorFull-timeRust
Salary Range
$61,051 - $82,599 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Act as the primary point of contact for key clients, ensuring clear communication and high responsiveness
• Build and maintain strong, trust-based relationships with client representatives
• Conduct regular client review meetings, gather feedback, and drive continuous improvement initiatives
• Oversee the day-to-day delivery of oil laboratory testing service contracts, coordinating closely with laboratory managers, technical teams, logistics, and support functions to ensure timely and accurate service delivery
• Monitor service performance KPIs (e.g. turnaround time, data integrity, reporting compliance) and proactively address any deviations or delays
• Track contract performance, billing cycles, and revenue in collaboration with the finance team
• Ensure compliance with contractual requirements and align service offerings with evolving client needs
• Collaborate with laboratory operations and QA/QC teams to ensure testing methodologies comply with international standards (e.g. ASTM, ISO, IP)
• Identify, propose, and implement technical or process improvements based on client feedback and performance trends
• Prepare and submit periodic reports on account performance, risks, and improvement actions
• Maintain accurate and complete records of client communications, complaints, corrective actions, and approvals
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About SGS
SGS is a leading multinational company specializing in inspection, verification, testing, and certification services. Operating in the quality, safety, social, and environmental fields, SGS provides independent assessments to help businesses and governments meet regulatory requirements and market expectations. Founded in 1878 in Switzerland, the company has grown into a global network with a presence in nearly every country, serving as a trusted partner for supply chain integrity and product compliance. Its long history reflects a commitment to rigorous standards and operational excellence in a diverse range of industries, from agriculture to manufacturing and energy. SGS offers a comprehensive suite of services, including product testing, supplier quality control, auditing, and certification against international standards such as ISO and IFS. Key features of their offerings include cutting-edge laboratory testing, on-site inspections, and customized solutions tailored to specific industry needs. The company primarily targets manufacturers, retailers, and regulatory bodies that require assurance of product safety, quality, and sustainability. By leveraging advanced technology and expert personnel, SGS helps clients navigate complex global trade requirements and build consumer trust. A notable achievement for SGS is its recognition as the world’s leading inspection, verification, testing, and certification company, with a presence in over 2,500 locations worldwide. Its unique value proposition lies in its independence, impartiality, and ability to provide objective data-driven insights. SGS’s extensive expertise and global reach enable it to address the most challenging compliance and quality issues, making it an indispensable partner for businesses striving to maintain high standards in an increasingly regulated marketplace.
