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SeniorFull-time
Salary Range
$70,444 - $95,306 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Service Designer to join our team. This role focuses on understanding and improving end-to-end services across core banking and payments journeys.
Key Responsibilities
- →Focus on understanding and improving end-to-end services
- →Work with customer touchpoints, internal operational processes, and supporting systems
- →Collaborate with Operations, Product, Engineering, Payments, and Risk colleagues
- →Use service design methods to bring clarity to complex problems
- →Map current-state services to expose bottlenecks
- →Design future-state service blueprints
- →Help teams align on how changes will land operationally
Requirements
- ✓Experience in service design methods
- ✓Ability to collaborate with various teams
- ✓Strong understanding of banking and payments journeys
- ✓Ability to design future-state service blueprints
- ✓Experience in mapping current-state services
- ✓Knowledge of operational processes and systems
- ✓Ability to align teams on operational changes
Free to sign up. Takes 30 seconds.
About Shawbrook
Shawbrook is a leading UK-based bank specializing in providing financial solutions tailored to small and medium-sized enterprises (SMEs). Established in 2014, the company operates as a digital-first bank, leveraging technology to offer accessible and efficient banking services. Headquartered in London, Shawbrook has quickly grown to become a trusted partner for businesses seeking flexible and innovative financial support. The bank's focus on the SME sector reflects its commitment to supporting the growth and success of local businesses across the United Kingdom. Shawbrook offers a comprehensive range of products and services designed to meet the unique needs of SMEs, including business current accounts, loans, overdrafts, and savings accounts. Key features of their offerings include user-friendly online and mobile banking platforms, personalized customer support, and competitive interest rates. The bank targets entrepreneurs, startups, and established small businesses, providing them with the financial tools and advice necessary to manage cash flow, expand operations, and achieve long-term stability. Shawbrook's digital-first approach ensures that businesses can access their accounts and services anytime, anywhere, with ease and security. Notable achievements for Shawbrook include rapid expansion across the UK, with a significant presence in key business hubs, and recognition for its innovative digital banking solutions. The bank has positioned itself as a leader in the SME banking sector by combining traditional banking expertise with modern technology. Shawbrook's unique value proposition lies in its deep understanding of the SME landscape, offering tailored financial solutions that address the specific challenges and opportunities faced by small businesses. This customer-centric approach has earned the bank a strong reputation for reliability, flexibility, and support.
