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SeniorFull-time
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a highly analytical and detail-oriented Business Analyst to join our Global Services PMO team. This role is responsible for designing and maintaining robust data governance frameworks, developing and tracking key performance indicators (KPIs), and delivering actionable insights that drive operational excellence.
Key Responsibilities
- →Design, implement, and maintain global KPI frameworks for Sales, Operations, and Support, ensuring alignment with business objectives.
- →Lead the monthly and quarterly KPI reporting process, delivering clear, actionable insights to executive leadership and cross-functional teams.
- →Analyze KPI trends to identify opportunities, risks, and areas for strategic improvement across global business units.
- →Develop and automate dashboards and visualizations that communicate performance metrics and business health.
- →Collaborate with stakeholders to define, refine, and evolve KPI definitions and measurement methodologies.
- →Present strategic insights and recommendations based on KPI analysis to drive data-informed decision-making at all levels of the organization.
- →Partner with business leaders to translate strategic goals into measurable KPIs and reporting requirements.
- →Ensure data quality, consistency, and governance across all reporting platforms.
- →Continuously evaluate and improve BI tools, processes, and methodologies to enhance reporting accuracy and efficiency.
- →Collaborate with sales, operations, and support teams to ensure business alignment.
- →Act as a liaison between technical and non-technical stakeholders to translate business needs into system and process requirements.
- →Support change management efforts, including training and documentation for new processes and tools.
Requirements
- ✓Strong analytical mindset with a natural curiosity for how current systems and reporting can evolve.
- ✓Ability to apply technical skills and data evaluation to mandate business and operational requirements.
- ✓Experience in designing and implementing processes that maximize tools and resources for the best outcomes.
- ✓Eager to share ideas and findings that contribute to the overall health of the business.
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