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SeniorFull-time
Salary Range
$18,564 - $25,116 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to ensure the operational and service success of key accounts across the Asia Pacific and Middle East regions. This role will act as the main operational liaison for hotel groups, supporting customers with platform usage, issue resolution, and optimization of Reviewpro Reputation tools.
Key Responsibilities
- →Serve as the main operational contact for assigned hotel groups and key accounts across APAC and/or ME.
- →Manage day-to-day customer inquiries, troubleshoot issues, and coordinate resolutions with internal support teams.
- →Deliver product training sessions and guide clients on best practices to optimize usage of Reviewpro Reputation features.
- →Monitor client engagement and product usage to identify opportunities for improved adoption and satisfaction.
- →Conduct regular check-ins and business reviews to assess account health and ensure clients achieve their goals.
- →Collaborate cross-functionally with Sales, Key Account Management, Technical Support, Finance, and Sales Operations to maintain service excellence.
- →Identify and communicate potential upsell opportunities in collaboration with Account Managers.
- →Gather and document success stories, testimonials, and measurable outcomes from clients to showcase platform impact.
- →Contribute to process improvement initiatives that enhance customer experience and operational efficiency.
Requirements
- ✓Experience in customer success, account management, or a related field.
- ✓Strong understanding of hospitality or reputation management tools.
- ✓Excellent communication and problem-solving skills.
- ✓Ability to collaborate effectively with cross-functional teams.
Free to sign up. Takes 30 seconds.
About ShijiGroup
ShijiGroup is a leading global provider of innovative hospitality technology solutions, specializing in software and services designed to streamline operations for hotels and related businesses. Headquartered in China, the company has established itself as a key player in the hospitality industry since its inception, leveraging its deep understanding of the sector to develop comprehensive solutions that enhance guest experiences and optimize business performance. With a focus on digital transformation, ShijiGroup has positioned itself as a trusted partner for hoteliers seeking to integrate cutting-edge technology into their operations. The company offers a wide range of products and services, including property management systems (PMS), channel management tools, online reservation platforms, and guest engagement solutions. Key features of these offerings include real-time data analytics, seamless integration with third-party systems, and customizable interfaces tailored to the specific needs of hotels, resorts, and other hospitality establishments. ShijiGroup primarily targets mid-to-large scale hospitality businesses, including international hotel chains and independent properties, aiming to provide them with the tools to improve efficiency, increase revenue, and deliver superior guest service. Its solutions are designed to address the complex challenges faced by modern hoteliers, from managing reservations and inventory to enhancing guest communication and loyalty programs. ShijiGroup has achieved significant recognition in the hospitality technology sector, with a strong market presence in Asia and expanding influence globally. The company’s commitment to innovation and customer-centric solutions has earned it a reputation as a reliable and forward-thinking provider. By continuously investing in research and development, ShijiGroup ensures its offerings remain at the forefront of technological advancements, helping its clients stay competitive in an increasingly digital and demanding industry. Its unique value proposition lies in its ability to combine robust technology with deep industry expertise, offering tailored solutions that drive tangible business outcomes for hospitality businesses worldwide.
