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SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager - Americas to join Shippeo’s team. This role focuses on driving the end-to-end success, adoption, and long-term retention of American customers. You will work closely with cross-functional teams in a fast-paced, international environment.
Key Responsibilities
- →Cultivate and maintain lasting, high-value relationships with key account stakeholders
- →Drive platform adoption rates and articulate value cases to maximize customer ROI
- →Lead quarterly and annual Business Reviews to align with customer strategic goals
- →Champion customer needs internally to influence product enhancements
- →Collaborate with Account Executives and Alliance Managers to secure retention and expansion goals
- →Manage and resolve technical and operational support tickets
- →Monitor and analyze Data Quality, executing improvement plans
- →Serve as the primary liaison for the Americas, escalating and tracking critical issues
- →Track, analyze, and report on key support KPIs
Requirements
- ✓Experience in customer success or account management
- ✓Strong stakeholder management skills
- ✓Ability to lead strategic business reviews
- ✓Technical aptitude for managing support tickets
- ✓Data analysis and reporting capabilities
- ✓Excellent communication and relationship-building skills
- ✓Understanding of customer retention strategies
- ✓Experience working in a fast-paced, international environment
- ✓Ability to work in a hybrid model with 3 days per week in the office
