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Mid LevelFull-timeAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Service Representative to join our team at Sintra. This role focuses on providing exceptional customer support and contributing to a seamless customer journey.
Key Responsibilities
- →Handle customer inquiries across support channels
- →Resolve issues quickly and accurately
- →Contribute to a seamless overall customer journey
- →Build and maintain support automations
- →Collaborate closely with the development team on technical or complex cases
- →Document feedback and escalate issues as needed
Requirements
- ✓At least 1 year of experience in customer service, ideally in B2B SaaS or consumer products
- ✓Ability to work daily shifts (09:00 AM to 17:00 PM) on a shift-based schedule
- ✓Proficiency in English at a professional (or ideally bilingual or native) level
- ✓Experience in building automations and workflows would be an advantage
- ✓High energy, proactive mindset, and a readiness to assist
Free to sign up. Takes 30 seconds.
About Sintra
Sintra is a leading provider of innovative software solutions designed to streamline business operations and enhance productivity. Operating primarily in the enterprise software and digital transformation sectors, Sintra has established itself as a trusted partner for organizations seeking to optimize their workflows through technology. While the exact founding date and location are not explicitly stated, the company's name and domain suggest a focus on delivering seamless, integrated systems that cater to modern business needs. Sintra's approach combines cutting-edge technology with practical, user-friendly design to address the evolving demands of the digital workplace. The company offers a suite of products and services centered around workflow automation, document management, and process optimization. Key features include customizable workflows, secure data handling, and scalable solutions that adapt to the unique requirements of each client. Sintra's target audience primarily consists of mid-to-large enterprises across various industries, including finance, healthcare, and manufacturing, where efficiency and compliance are critical. By leveraging advanced technologies such as AI and machine learning, Sintra ensures its solutions not only meet current business challenges but also anticipate future needs. Sintra has achieved notable recognition for its commitment to innovation and customer success, often cited for its robust support and industry-specific expertise. The company's market position is strengthened by its ability to deliver measurable results, such as reduced operational costs and improved compliance adherence. What sets Sintra apart is its unique value proposition of blending technical excellence with a deep understanding of real-world business processes, ensuring that its solutions are both powerful and practical. This dual focus on technology and usability has cemented Sintra as a preferred partner for organizations undergoing digital transformation.
