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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our high-functioning team at Sitetracker. This role involves directly impacting customer retention and growth by demonstrating tangible value and ROI. You will own and drive strategic change across a diverse client portfolio, shaping the future success of our customers in the US region.
Key Responsibilities
- →Conduct business discussions and negotiations to drive customer value
- →Create, maintain, and execute success and account plans that articulate ROI
- →Build deep rapport and trust with senior leadership in complex customer organizations
- →Proactively assess and diagnose customer challenges, developing mitigation plans
- →Reinforce and improve Customer Success processes
- →Serve as a conduit for customer voices and evolving needs
Requirements
- ✓Manage a diverse portfolio of 20-30 Regional accounts
- ✓Create and execute impactful account and success plans
- ✓Drive renewal of six-figure (mandatory) and ideally seven-figure contracts
- ✓Proactively map out territory, anticipating issues and blockers
- ✓Pursue early and multi-year renewals autonomously
- ✓Foster deep customer relationships through high-touch engagement models
- ✓Engage effectively at all levels of a business
- ✓Create and deliver compelling content for executive audiences
- ✓Identify quick wins to improve user adoption and client satisfaction
- ✓Build strong relationships with Business Sponsors and Economic Buyers
- ✓Identify, demonstrate, and achieve quantifiable business value for customers
- ✓Articulate how value was identified, aligned, delivered, and measured
- ✓Create jointly-owned success plans with customers
- ✓Build Success Stories and collaborate with Marketing
- ✓Generate public endorsements from clients
- ✓Have experience in technically focused positions
- ✓Demonstrate, configure, or customize tools and platforms
- ✓Use modern office suites and reporting capabilities
- ✓Within 90 Days
- ✓Create and initiate success & account plans for assigned portfolio
- ✓Engage with senior customer leadership, building rapport
- ✓Assess and diagnose initial customer issues, collaborating on mitigation plans
- ✓Within 180 Days
- ✓Execute and refine success & account plans, demonstrating ROI
- ✓Navigate complex customer organizations, turning detractors into champions
- ✓Identify opportunities for customer experience enhancement
- ✓Within 365 Days
- ✓Drive retention and expansion across US portfolio
- ✓Solidify position as trusted advisor for senior leadership
- ✓Shape and optimize Customer Success practices within the region.
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