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Entry LevelFull-timePythonAWSREST APICI/CDAIAPIML
Salary Range
$22,950 - $31,050 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Service Agentic AI QA Engineer to join SIXT’s team. This role focuses on ensuring that virtual agents and Generative-AI–powered workflows deliver reliable, safe, and delightful support across all customer service channels.
Key Responsibilities
- →Design and execute end-to-end test plans for customer service virtual agents (voice, chat, email)
- →Build and maintain agentic AI test suites validating autonomous workflows
- →Define and monitor AI quality metrics such as resolution rate, deflection, CSAT, and safety violations
- →Evaluate agent behavior through reasoning traces, tool-use decisions, and memory usage
- →Implement and improve automated testing frameworks for conversational flows, APIs, and integrations
- →Perform bias, fairness, and safety testing in line with SIXT policies and regulatory expectations
- →Document defects, test results, and insights clearly for stakeholders
Requirements
- ✓Several years of experience in software QA / test engineering
- ✓Strong understanding of testing principles: functional, regression, integration, performance
- ✓Hands-on experience testing AI or ML systems such as LLM chatbots or recommendation engines
- ✓Familiarity with key concepts of multi-agentic systems, agentic frameworks (e.g., LangChain), AWS AgentCore
- ✓Scripting skills in Python and experience with REST API testing
- ✓Understanding of LLMOps / MLOps: versioning, monitoring, rollback strategies
- ✓Experience or interest in customer service processes and KPIs
- ✓Excellent analytical, documentation, and communication skills
- ✓Fluency in English; German or additional languages a plus
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