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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Regional Customer Experience Quality Manager to join SIXT. This role focuses on supporting Operations in delivering excellent customer service through efficient process management and implementation of standards.
Key Responsibilities
- →Drive a customer-centric culture in assigned region
- →Analyze operational and customer service data to identify trends and improvement opportunities
- →Prepare and deliver actionable insights to supervisors and senior management
- →Perform regular on-site branch visits to ensure compliance
- →Create and develop quality relevant processes and lead quality projects
Requirements
- ✓Minimum of 5 years’ work experience in customer service industry
- ✓Bachelor’s degree in business, Project Management certification, or related field
- ✓Auditor or quality background for structured problem identification
- ✓Experience supporting projects and working in a team
- ✓Good knowledge of Microsoft Office Applications, especially Excel and PowerPoint
- ✓Advanced technical and analytical expertise
- ✓Excellent time management and organizational skills
- ✓Strong verbal and written communication skills
- ✓Exceptional interpersonal and relationship building skills
- ✓Ability to travel 50-70% of time
- ✓Valid driver's license with clean driving record
Benefits
- ★Comprehensive Health Insurance (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k retirement plan
- ★Paid Time Off, sick leave, floating paid holidays, and healthy work-life balance
- ★Company Car with access to the latest models
- ★Exclusive Employee Rentals with special discounts
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