Team Support Specialist Customer Sales & Service at SIXT

As a Team Support Specialist at SIXT, you will play a key role in driving performance, service quality, and team engagement within our Customer Experience operations. Acting as a frontline leader, you will support and develop a team of contact center agents while ensuring a high standard of customer service, operational efficiency, and compliance with company standards. This role is ideal for professionals who thrive in a fast-paced environment, enjoy coaching and developing others, and are passionate about delivering exceptional customer experiences while driving team performance. YOUR ROLE AT SIXT • You lead, coach, and motivate a team of contact center agents, ensuring high performance and a strong customer-first mindset • You monitor and manage team KPIs (call handling time, first call resolution, quality scores, customer satisfaction) to drive performance and accountability • You provide real-time support to agents on escalated or complex customer interactions, ensuring effective resolution • You conduct regular one-on-ones, performance evaluations, and team meetings to support development and engagement • You ensure adherence to scripts, protocols, compliance standards, and company policies • You identify training needs and coordinate coaching and development initiatives to improve team capability YOUR SKILLS MATTER Education & Experience – You hold an Associate’s degree or bring 3–5 years of experience handling high-visibility customer issues, preferably in a call center or customer operations environment Leadership & Collaboration – You are a strong team leader who can motivate, coach, and collaborate effectively across global teams and stakeholders Organization & Time Management – You are highly organized and able to prioritize effectively in a fast-paced, high-volume environment Decision-Making – You demonstrate strong judgment and problem-solving skills in complex or escalated situations Communication – You communicate clearly and professionally, both written and verbally, and can confidently engage with all levels of leadership, including executive stakeholders WHAT WE OFFER Comprehensive Benefits Package – Enjoy medical, dental, vision, life insurance, and a 401(k) retirement plan, along with additional coverage options such as critical illness and pet insurance Paid Time Off – Vacation, sick leave, floating holidays, and a strong focus on work-life balance Bonus Plan – Take advantage of performance-based incentives tied to individual and team success Career Growth Opportunities – Develop your career within a growing, global organization with advancement potential Hybrid Work Format – First 90 days fully onsite for onboarding and training, followed by a flexible 4/1 hybrid schedule (4 days onsite, 1 day remote) Employee Rental Discounts – Access exclusive rental rates for you, your friends, and your family Additional Perks – Work in a modern office environment (e.g., Downtown Tulsa), with free parking and opportunities for professional development