Customer Success Manager, Commercial at Skydio

About the Role

We are looking for a motivated Customer Success Manager - Commercial to join Skydio, the leading US drone company. This role involves leading and driving all aspects of implementation, usage, retention, and expansion of our utility and emerging industries customers.

Key Responsibilities

• →Build scalable processes for customer on-boarding and post-sales success
• →Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI
• →Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
• →Develop healthy customer relationships through proactive support and cadence based follow-ups
• →Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
• →Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements
• →Create customer loyalty through account management
• →Advocate for enterprise customers through deep understanding of their use cases and needs
• →Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
• →Ensure expansions and renewals through helping customers realize their desired outcomes
• →Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business