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ManagerFull-timeAWSAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Hardware Repair & RMA Program Manager to lead the design, management, and evolution of Skydio’s repair and return systems. This person will build strategies, metrics, and workflows to ensure Skydio delivers world-class repair and RMA services—both in-house and with external partners.
Key Responsibilities
- →Design and manage systems for RMA and repair, ensuring they scale with Skydio’s business needs.
- →Establish and track KPIs, cost baselines, and goals to measure repair program success and efficiency.
- →Develop long-term repair strategies, product end-of-life support, and partnerships for external repair/refurbishment.
- →Evaluate and improve workflows, including repair processes, system integrations, and technician training.
- →Scope and manage system improvements, collaborating with third-party developers to implement changes, upgrades, and feature rollouts.
- →Partner cross-functionally with logistics, fulfillment, production, customer success, and sales leaders to align repair/RMA processes with broader business objectives.
- →Leverage AI and low-code tools to streamline processes and drive automation within repair systems.
Requirements
- ✓4–6 years of experience as a program manager in repair/RMA, preferably in consumer electronics.
- ✓Strong electro-mechanical PM background, preferably with consumer and industrial electronics
- ✓Proven ability to design and scale repair and RMA systems with measurable results.
- ✓Familiarity with a variety of software tools, including NetSuite, Quickbase, Arena, Jira, Databricks, and Salesforce.
- ✓Hands-on experience building applications or workflows in low-code platforms and using AI tools for problem solving and workflow automation.
- ✓Strong analytical skills with a track record of building and reporting on operational metrics.
- ✓Bachelor’s degree required, preferably in a technical field.
- ✓Excellent communication, collaboration, and project management skills.
Benefits
- ★Help shape the future of autonomous flight by building repair programs that keep our drones in the skies.
- ★Join a team of passionate engineers, operators, and innovators who thrive at the cutting edge of AI and robotics.
- ★Play a critical role in improving customer experience and operational efficiency at a fast-growing tech company.
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