Senior/Staff User Researcher (Defense & Security) at Skylighthq

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters. About the job At Skylight, user researchers play a critical role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people that use government services. This research informs policy, service, content, and interaction design so that government services work well for users and achieve policy intent. What you’ll do • Develop research plans (e.g., what methods to use) in alignment with the strategic context of the project • Find and connect with good user research participants • Apply a mix of quantitative and qualitative user research techniques (e.g., user interviews, contextual inquiry) to gain a greater understanding of user needs • Clearly communicate research findings with internal and external collaborators • Translate research findings into service/product design hypotheses • Employ usability testing to validate those hypotheses • Guide the direction of the service/product and continually advocate for users • Collaborate with others as part of a cross-functional team that includes product managers, product designers, engineers, and other functional specialists • Maintain organized, well-written documentation throughout the research process What we're looking for Minimum qualifications • Ability to align user research activities with organizational strategy and objectives • Can correctly apply a wide-range of user research methods at different stages of the product life cycle • Understand how to include all kinds of users in appropriate research activities to help teams deliver accessible services • Can turn research data into clear findings that inform decisions • Ability to help colleagues better understand the social and technological context for government services (e.g., how digital technology is changing user behavior) • Possess an understanding of the different technologies and technical roles within a multidisciplinary team used to build and operate digital services • Can apply user-centered design practices within the context of an agile, multidisciplinary team • Ability to work effectively in a professional services environment (e.g., communicate with clients effectively) • Passion for improving public outcomes through great government services • A mindset and work approach that align with Skylight’s core values • Ability to travel for work from time to time Nice-to-have qualifications • Prior experience working in the civic tech space • Experience working in a remote-team environment Don’t meet every qualification but think you can do the job? We’d still love to hear from you. If you’re excited about the role, apply. We consider candidates with a range of backgrounds and experiences. Other requirements • All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. • You must be legally authorized to work in the U.S. now and in the future without sponsorship. • As a government contractor, you may be required to obtain a public trust or security clearance. • You may be required to complete a company background check successfully. • Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a User Researcher at Skylight, the current salary ranges are as follows: • Associate User Researcher: $90,000–$125,000 • User Researcher I: $120,000–$140,000 • User Researcher II: $135,000–$160,000 • Senior User Researcher: $150,000–$185,000 • Staff User Researcher: $170,000–$203,000 • Principal User Researcher: $180,000–$230,000 Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: • Medical insurance, dental insurance, vision insurance • Short-term and long-term disability insurance • Life and AD&D insurance • Dependent care FSA, healthcare FSA, health savings account • Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period • Flexible paid time off policy (generally around 25 days per year), plus 11 paid federal holidays • Up to 12 weeks paid time off for all eligible new birth, adoption, or foster parents • Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options • Business development / sales bonuses • Referral bonuses • Annual $2,000 allowance for professional development • Annual $750 allowance for tech-related purchases • Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) • Dollar-for-dollar charity donation matching, up to $500 per year • Flexible, remote-friendly work environment • An environment that empowers you to unleash your superpowers for public good Interview tips • Visit our join page to learn more about how our interview process works. • Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. • Please include a portfolio of 1–2 work samples with your application. Your portfolio can be anything from a website to a slide deck — whatever best showcases your work. We suggest choosing work samples that highlight your skills and experience in relation to the qualifications outlined in the job posting. Unless specified in the job requirements, your portfolio doesn’t need to be tied to any particular industry or field — just select samples that best represent your expertise. To ensure we can review your application promptly, please remove any access passwords on your portfolio or provide access details. • If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at [Upgrade to PRO to see contact]. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.