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SeniorFull-timeRust
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Customer Success Manager is an individual contributor on a high-performing team redefining the client-vendor relationship with enterprise customers. This role owns the end-to-end customer lifecycle, focusing on adoption, value realization, and renewal execution.
Key Responsibilities
- →Serve as the primary point of contact for a portfolio of large enterprise customers
- →Own the end-to-end customer lifecycle, including adoption, value delivery, and renewal readiness
- →Assume full responsibility for contract renewals, including commercial discussions and execution
- →Proactively prepare customers for renewal with clear, executive-ready presentations
- →Partner with Global Renewals Manager and Sales Operations to prepare renewal documentation
- →Maintain accurate renewal and opportunity data within internal systems
- →Develop and execute account growth strategies, identifying upsell and cross-sell opportunities
- →Collaborate with Account Executives on expansion opportunities
- →Identify and manage renewal and revenue risk, developing Red Account plans
- →Own product adoption and utilization, ensuring customers are educated on best practices
- →Support customers with release readiness and product innovations
- →Partner with customers to define business outcomes and build success plans
- →Build strong relationships with stakeholders at all levels
- →Provide strategic guidance and best-practice recommendations
- →Conduct regular customer health checks using insights and data
- →Build customer advocacy by identifying referenceable customers and success stories
- →Act as the voice of the customer, gathering feedback to drive improvement
- →Collaborate with cross-functional teams to ensure customers achieve desired outcomes
- →Participate in ongoing training to maintain product and solution expertise
Requirements
- ✓Ability to work across different teams with disparate needs
- ✓Creativity and original thinking to identify new approaches
- ✓Strong communication and relationship-building skills
- ✓Experience with enterprise customer management
- ✓Strategic thinking and problem-solving abilities
- ✓Ability to drive measurable Hiring Success
- ✓Team mentality and collaboration skills
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