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SeniorFull-time
Salary Range
$42,266 - $57,184 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Specialist to join our global Workplace & Service Desk team at SMG Swiss Marketplace Group d.o.o. in Belgrade. This role combines global first level support with local onsite support for the Belgrade office, focusing on providing reliable and user-focused IT support.
Key Responsibilities
- →Handle incoming incidents and service requests, ensuring they are properly recorded, prioritized, and processed in the ticketing system until resolution
- →Provide global first level support for workplace related topics such as hardware, software, and connectivity issues, escalating tickets when required
- →Deliver local onsite support in the Belgrade office, including device setup, troubleshooting, meeting room and AV support, and general workplace technology assistance
- →Communicate clearly and transparently with users and work closely with colleagues within the Workplace & Service Desk team to ensure smooth handovers and consistent support quality
- →Contribute to a stable support operation by identifying recurring issues and supporting improvements in documentation and daily support practices
Requirements
- ✓Fluent in English and German, with German language skills at a minimum B2 level
- ✓Experience in IT support, service desk, or workplace support roles, ideally in an international environment
- ✓Service oriented mindset and enjoy working in a team where communication and collaboration are essential
- ✓Comfortable working with structured processes, ticketing systems, and ITSM based workflows
- ✓Solid technical knowledge of modern workplace environments, including Windows and macOS, Google Workspace, Okta, Omnissa Workspace ONE, Slack, Notion, and common endpoint management tools
- ✓Calm, focused, and solution oriented manner, even when handling multiple topics in parallel
- ✓Reliable, precise, and take responsibility for daily tasks
