Support Engineer at Sonar

Sonar

Geneva·2d ago

Mid LevelFull-timeAWSAzureKubernetesDockerGitAI

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Support Engineer to join our team at Sonar. This role focuses on assisting customers worldwide in deploying and using our solutions, as well as adopting software engineering best practices.

Key Responsibilities

→Help customers integrate our solutions across their development pipeline, including technical integration with developer IDE, ALMs, and Continuous Integration chain.
→Drive technical issues to resolution, from qualification of customer concerns to conducting in-depth technical investigation and managing customer relationships.
→Collaborate with Sales and Consultants to improve overall customer experience and ensure our Service offering brings maximum value to our customers.
→Work with the team to listen, challenge, and refine customer feedback to feed discussions with product teams and shape product evolutions.
→Have a voice in enhancing the way we work.

Requirements

✓3-5 years of experience in supporting, maintaining, and delivering high-quality software.
✓2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab).
✓Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure.
✓Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
✓Team player, receiving and giving feedback as well as sharing knowledge.
✓Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations.
✓Excellent English, verbal/written communication skills.