Loading...
Mid LevelFull-timeJavaScriptPythonJavaAWSREST APIAIAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join SpyCloud’s Global Support team. This role involves providing enterprise-level technical support for our customers and partners, troubleshooting issues, and collaborating with engineering to resolve problems.
Key Responsibilities
- →Provide technical support for enterprise customers and partners via phone, web-based tools, and email
- →Develop a deep understanding of SpyCloud’s products
- →Troubleshoot technical issues to establish root causes and develop solutions
- →Reproduce customer issues, file bug reports, and escalate cases to engineering
- →Meet or exceed customer expectations on response quality and timeliness
- →Communicate areas of improvement for products and services
- →Track support metrics and share findings
- →Uphold high standards for first response time and customer satisfaction
Requirements
- ✓1-2 years of Support Engineer experience in a customer-interacting role
- ✓Practical experience with SaaS enterprise platforms
- ✓Strong affinity with internet technologies and customer relations processes
- ✓Exceptional problem-solving capabilities
- ✓Stellar organizational skills to manage multiple projects
- ✓Ability to think creatively and solve non-obvious problems
- ✓Empathy for customer challenges
- ✓Familiarity with Software as a Service (SaaS) solutions
- ✓Knowledge of DevOps, REST APIs, and programming languages (Python, JSON, JavaScript)
- ✓Understanding of HTTP Error codes and their relationship to REST API calls
- ✓BA/BS/Undergraduate degree required
Benefits
- ★401(k) with Employer Contribution
- ★Health, Vision, and Dental Insurance
- ★Health Savings Account (HSA)
- ★Employer Paid Life, Short-term, and Long-term Disability Insurance
- ★Generous PTO Plan and paid holidays
- ★Retirement Savings Plan
- ★Private Health Insurance
- ★Life Insurance and Income Replacement
- ★Generous Holiday Plan
Free to sign up. Takes 30 seconds.
