Senior Technical Support Analyst (SQL Specialist) - US at starcompliance

starcompliance

Remote, United States·7h ago

SeniorFull-timeAzureMySQLGo

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an experienced Senior Technical Support Analyst with SQL specialization to join our Client Support Services team at StarCompliance. This role involves taking ownership of complex technical issues in our cloud-hosted web applications and delivering timely solutions.

Key Responsibilities

→Serve as a senior escalation point for complex issues in a SaaS compliance platform environment
→Take end-to-end ownership of support requests and high-priority incidents
→Write, analyze, and optimize T-SQL queries and troubleshoot database performance issues
→Apply knowledge of Windows Server, Azure environments, and IIS to diagnose and resolve web application issues
→Support and monitor Azure-hosted applications using tools like New Relic and SQL Sentry
→Collaborate with Development, Product, and Infrastructure teams for root cause analysis
→Provide guidance to peers and foster collaboration within the team
→Work closely with cross-functional teams to ensure seamless issue resolution

Requirements

✓5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment
✓Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure
✓Proven ability to manage multiple support requests while maintaining responsiveness and quality
✓Strong interpersonal and communication skills in client-facing environments
✓Bachelor’s degree in Computer Science, Information Technology, or a related discipline
✓Integrity and Ethics
✓Summary Bullets
✓Senior escalation point for complex technical issues in SaaS compliance platform
✓End-to-end ownership of support requests and high-priority incidents
✓T-SQL query optimization and database performance troubleshooting
✓Windows Server, Azure, and IIS troubleshooting
✓Application monitoring and performance optimization
✓Root cause analysis and continuous improvement
✓Teamwork and cross-functional collaboration
✓Requirement Bullets
✓5+ years of experience with Microsoft technology environment
✓Experience troubleshooting complex technical issues
✓Ability to manage multiple support requests
✓Strong communication skills
✓Bachelor’s degree in relevant field
✓Integrity and Ethics
✓Benefit Bullets
✓[]