Staff Product Manager - Seller Experience, Post-Purchase at Stubhubinc

About the Role

We are looking for a Staff Product Manager to join our team at StubHub, the world’s leading marketplace for buying and selling tickets to live events. This role focuses on managing the development of next-generation technologies and innovative features that enhance the seller experience on our platform.

Key Responsibilities

• →Own the strategy for the Seller Experience, Post Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• →Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• →Design and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile.
• →Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
• →Increase enforcement effectiveness by improving issue detection and collections flows.
• →Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal.
• →Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• →Champion a culture that moves fast responsibly.
• →Assist with building and developing a more mature seller experience organization.