Onboarding Agent with Scandinavian at Sumup

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 31 countries around the world rely on SumUp to get paid. If you would like to be part of a global team, putting business partnering and innovation in the core of its priorities, this might be the right role for you. As an Onboarding Agent, you will facilitate the verification process for our clients - small to medium European businesses. At the same time, the Onboarding team ensures that SumUp follows the highest compliance standards and is compliant with all applicable AML regulations. In this role, you will work on cases for new and existing merchants so that their verification process is completed, providing support exclusively through non-voice communication (no phone) during daytime flexible hours. What you'll do: • Communicate with newly-registered merchants via email (only non-voice communication). • Review and verify merchants' registration documents. • Work on cases for new and existing merchants to ensure their verification process is completed. • Meet daily targets of completed verification cases. • Resolve varying levels of queries in a timely and efficient manner. • Identify and report any trends in merchant queries to senior staff. • Follow best practices and company policies and procedures. • Identify changes which can be made that will improve efficiency and customer experience. • Be equally comfortable working on your own and as part of a team. You'll be great for this role if: • Excellent command of English and a Scandinavian language (Danish, Norwegian, or Swedish). • You are a strong team player and able to interact with colleagues at all levels. • Good computer literacy and comfortable working with databases. • Strong time management and organizational skills. • Enthusiastic, dedicated and willing to learn. • Previous experience in KYC or handling a high volume of support email queries would be an advantage. • Comfortable working with data. Why you should join SumUp: 🌍 You'll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents. 🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects. 💯 You'll get a Referral bonus if your friend is hired successfully. 🌴 You'll receive 25 days' paid leave, increasing with tenure, and paid vacation for certain occasions. 🔋 You'd enjoy a paid 1 month Sabbatical vacation after 3 years. 📚 You'll receive an individual learning budget and can take 10 days educational leave to expand your skillset. 🍎 You'd have monthly digital food vouchers. ⭐️ You'd have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and more (re:benefit platform) 🚌🍗💡🎁. ❤️ You'd have access to additional health insurance, life insurance and co-sponsored Multisport card 🎾. 💜 You'd enjoy funded therapy & coaching sessions with licensed psychotherapists. 👶🏼 You'd enjoy a child birth/adoption bonus. 🚌 You'd have access to free shuttle buses from Joliot-Curie metro station and more. This job is on-site - Sofia MORE ABOUT US: We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.