Product Operations Specialist - Payments at Sumup

Sumup

Sofia, Bulgaria·8h ago

Mid LevelFull-timeAWSGit

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Product Operations Specialist to join our Processing Acquiring team at SumUp. This role is critical to managing complex integrations with payment processors and card schemes that keep our acquiring machine running. You will bring clear ownership and structure to operational change management across our payments ecosystem.

Key Responsibilities

→Own operational change: Act as the single accountable owner for all partner-driven updates within the acquiring ecosystem
→Translate requirements: Interpret complex specifications from external partners and translate them into clear requirements for Engineering, Operations and Risk teams
→Manage the intake process: Establish and maintain a structured process for tracking and prioritizing incoming operational changes
→Coordinate cross-functionally: Drive alignment across Engineering, Partnerships, Compliance, and Risk to deliver mandatory updates
→Improve documentation: Standardise documentation of recurring partner updates and configuration changes
→Identify friction: Identify recurring bottlenecks in operational workflows and propose improvements

Requirements

✓Experience in fintech, banking, or regulated financial products
✓Comfortable operating in complex, integration-heavy ecosystems
✓Ability to manage high volume of time-sensitive, externally driven changes
✓Ability to turn ambiguous partner specifications into precise technical requirements
✓Experience managing stakeholders across time zones and functions
✓Pragmatic, detail-oriented approach to urgent tasks and process improvements