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SeniorFull-timeRustReactAI
Salary Range
$47,736 - $64,584 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our UK and Ireland team. This role focuses on managing a high-value portfolio of 40 to 60 customers, improving retention, and identifying expansion opportunities.
Key Responsibilities
- →Manage a portfolio of clients, ranging from 40 to 60 customers.
- →Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
- →Understand clients' business goals, challenges, and objectives to provide tailored solutions and recommendations.
- →Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies.
- →Serve as a customer advocate internally, representing clients' interests and feedback to inform product enhancements and roadmap decisions.
Requirements
- ✓Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
- ✓Experience in SaaS, agency, or Martech industries.
- ✓The ability to effectively engage and communicate with everyone, from analysts to senior leaders.
- ✓Proficiency in commercial dealings and negotiation, along with solid organizational abilities and the skill to keep track of numerous tasks effectively.
- ✓A capable method for overcoming difficulties, emphasizing the identification of resources and timely issue resolution.
- ✓Proficient communication across teams and with customers to support positive client interactions.
- ✓Humble attitude and openness to learning and growth, aligning with our focus on individual and team development.
- ✓Demonstrated proficiency in developing and growing client relationships with a focus on expansion, upselling, and renewals.
- ✓Proficiency in English, as it is the primary language used for internal communication and customer interactions.
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