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ExecutiveFull-timeGo
Salary Range
$97,104 - $131,376 /year
This salary is estimated based on similar roles. The actual salary may vary.
Are you an expert in machine modernizations who thrives at the intersection of service sales and technical delivery? As a Technical Customer Support Specialist you will support regional and central service sales in defining and securing modernization projects for installed packaging machines, acting as the technical interface between sales, engineering specialists and order execution. These projects range from a few thousand euros to around €1M and typically run from a few weeks to several months.
What you’ll do
Sales & solution support
You’ll be the go‑to specialist for modernization enquiries, helping convert leads into robust, low‑risk solutions that meet customer needs.
• Act as the primary technical interface between service sales and internal specialist teams during the offer and order phases.
• Coordinate solution finding for modernization enquiries and assess technical and commercial risks.
• Advise service sales and order management on quotations, ensuring solution feasibility and accurate scope definition.
• Develop concept proposals based on existing technical building blocks to offer optimal modernization options.
• Support handover of accepted projects to Engineering & Service for smooth order execution.Process & ERP improvement
You’ll also help streamline the internal workflows that underpin modernization projects and customer service.
• Support ERP‑related activities tied to modernization business (order confirmation, invoicing, installation records, complaint handling).
• Identify process bottlenecks and contribute to continuous improvement initiatives across products and services.
• Ensure project documentation is complete and maintained to support timely delivery and invoicing.
• Work closely with order management and operations to improve predictability and control of modernization projects.
• Help embed best practices for tracking and reporting modernization performance.
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About SYNTEGON
SYNTEGON is a global leader in the development and manufacturing of innovative processing and packaging solutions for the pharmaceutical and food industries. Headquartered in Switzerland, the company has built a strong reputation for integrating cutting-edge technology with practical engineering to enhance production efficiency and product quality. With a history rooted in the merger of industry giants, SYNTEGON combines decades of expertise to deliver comprehensive systems that address the complex needs of modern manufacturing environments. Their solutions are designed to streamline operations, reduce costs, and ensure compliance with stringent regulatory standards, making them a trusted partner for businesses worldwide. The company offers a wide range of products and services, including high-speed packaging machines, automated processing systems, and tailored software solutions for end-to-end production control. Key features of SYNTEGON’s offerings include modular designs for flexibility, advanced robotics for precision, and user-friendly interfaces for ease of operation. Their target audience primarily consists of pharmaceutical manufacturers, food producers, and contract development and manufacturing organizations (CDMOs) seeking scalable, reliable solutions to meet growing market demands. By focusing on sustainability and digitalization, SYNTEGON helps clients optimize their supply chains and reduce environmental impact. Notably, SYNTEGON holds a leading position in the industry, driven by its commitment to innovation and customer-centric approach, which has resulted in numerous successful implementations across major global brands.
