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ManagerFull-timeRustAI
Salary Range
$86,700 - $117,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operations Manager to design and implement the operating system that handles 10x volume growth without linear headcount scaling. This is a Manager role focused on operational structure, talent strategy, and continuous improvement.
Key Responsibilities
- →Design and implement the team structure that enables three types of work to scale efficiently
- →Drive ruthless prioritisation and lead our AI strategy to automate low-value work
- →Build the talent strategy and resourcing plan that delivers volume growth without linear headcount scaling
- →Coach and develop the team through clear role expectations and performance management
- →Create visibility systems that make team performance and efficiency measurable
- →Partner with Product, CX, Sales and HR managers to ensure clear ownership boundaries
- →Lead capacity planning and identify when to scale through automation vs hiring
- →Spot emerging operational complexity early and design how the team will own and solve it
Requirements
- ✓Experience building and managing scalable ops teams in high-growth tech companies
- ✓Strong people leadership—coaching, performance management, and developing team members
- ✓Track record designing team structures that deliver leverage
- ✓Ability to spot operational gaps early and design ownership models
- ✓Strategic capacity planning that balances automation investment, hiring, and team efficiency
- ✓Comfortable working in environments where ops owns complex, high-stakes work
