Senior Customer Success Manager I at TheNielsenCompany

TheNielsenCompany

Remote City, NEW YORK, us·5h ago

Mid LevelFull-timeRust

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at Nielsen. This role focuses on helping customers utilize Nielsen’s products and services to achieve their goals, building strong relationships, and providing exceptional customer experiences that result in business growth.

Key Responsibilities

→Drive true value for customers and act as the primary point-of-contact for clients and their agencies
→Develop trusted relationships with decision makers and understand each customer’s strategic goals
→Gather valuable feedback from clients for continual product improvements
→Maintain expertise on industry trends and competitive landscape
→Lead cross-functionally to drive customer success
→Oversee the customer onboarding process and campaign management process
→Work with Product teams on the identification and tracking of enhancement requests
→Develop new materials to improve organizational efficiency
→Drive alignment for customer renewals and expansion
→Monitor customer usage and provide recommendations to optimize their usage
→Identify product expansion opportunities and communicate potential risks
→Develop customer stories, case studies, and client references
→Function as the voice of the customer and provide internal feedback
→Enhance the effectiveness and efficiencies of processes and systems