Customer Experience Coordinator- Domestic at TheWonderfulCompany

Major Objectives / Accountabilities: • Provide individual support to customers across all products that we sell. • Providing quotes to customers using the trade tariff provided by the Commercial team • Create bookings once a request is received by a customer using CragoWise • Arrange customs clearance documents and support Licensed Agents as required • Arrange transport options as required by the customers • Arrange packing/unpacking of cargo as requested by the customers • Coordinate fumigation services as and when required • Arrange biosecurity and customs inspections as and when required • Create transport documents including bill of lading when required • Register manifesting documents for Imports and Asycuda for Exports and issue delivery orders as required • Auto-rate jobs in CargoWise and generate invoices within CargoWise • Send invoices to customers from CragoWise promptly and communicate with the customer directly on any payment queries • Liaise with the Accounts Payable team to manage FRC accounts • Arrange for shipping line payments • Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes. • Communicate and follow up effectively with Sales, and the other teams as required. • Build and maintain effective customer relationships • Identify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities. • Act as a role model championing Way of Work • Challenges status quo and recommends alternative solutions • Perform other duties as assigned