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SeniorFull-timePythonGoRustAWSTerraformRedisAPIAIGit
Salary Range
$140,000 - $170,000 /year
About the Role
We are seeking a versatile Tier 2/3 AWS Engineer to join our Partner-Led Enterprise Support team. You will act as the primary technical escalation point for a broad range of AWS customers, handling high-severity incidents, complex architectural reviews, and proactive optimization across the full AWS service portfolio. This role requires deep, practical expertise in multiple AWS domains and the ability to deliver rapid, high-quality outcomes under pressure.
Key Responsibilities
- →Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem
- →Perform root cause analysis and deliver customer-facing post-mortem reports with actionable prevention plans
- →Coordinate with Technical Account Managers, Service Teams, and customer stakeholders during live outages
- →Troubleshoot across compute, storage, database, networking, security, and management AWS domains
- →Mentor junior engineers and maintain internal knowledge base
- →Contribute to internal tooling including custom dashboards, alerting, and automation
Requirements
- ✓8+ years hands-on experience designing, operating, and troubleshooting production workloads on AWS
- ✓AWS Professional-level certification (Solutions Architect Pro or DevOps Engineer Pro) plus at least one Specialty certification
- ✓Broad, practical knowledge across compute, storage, database, networking, security, and management tools
- ✓Proficiency in Infrastructure as Code (CloudFormation, CDK, or Terraform)
- ✓Strong scripting skills in Python (boto3) and shell scripting with automation experience
- ✓Proven ability to resolve critical incidents in large-scale environments with SLA metrics
- ✓Familiarity with ITIL-style problem management and blameless post-mortems
- ✓Ability to explain complex technical issues to both engineers and C-level executives
- ✓Excellent written technical documentation skills
Benefits
- ★Medical, Dental, and Vision Insurance
- ★401(k)
- ★Paid company holidays
- ★Paid time off
- ★Paid parental and caregiver leave
- ★Cross department training and development
- ★Certification sponsorship for continued learning
