Legal Operations Manager at Thumbtack

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Legal Team Our Legal team is a strategic partner at the heart of the business — focused on enabling growth, innovation, and operational excellence while also responsibly managing and mitigating risk. We work cross-functionally with all teams across the organization including Trust & Safety, Finance, Marketing, Sales, People, and Operations to build a trusted, compliant, and scalable marketplace. Whether it's shaping product design, negotiating key transactions, or supporting new initiatives and growth, our mission is to make it easier for the business to move forward — confidently and responsibly. We pride ourselves on being pragmatic, solution-oriented, and business-minded. Around here, Legal isn’t a roadblock—it’s the Road to Yes. About the Role As Legal Operations Manager, you'll be the connective tissue of the Legal team — keeping our systems, vendors, finances, and workflows running smoothly so our attorneys can focus on high-value legal work. You will independently own and continuously improve legal operations workflows, systems, and processes, driving measurable efficiency, cost, and quality outcomes across the function. You'll own our legal operations infrastructure end-to-end, from e-billing and outside counsel management to contract systems and knowledge management. This is a high-visibility, high-ownership role for someone who is as comfortable diving into a billing audit as they are imagining how AI can reshape how a legal team operates. What you'll do • Own all aspects of outside counsel and vendor management, including matter lifecycle in Legal Tracker, billing guideline enforcement, invoice approvals, monthly accruals, and new firm onboarding • Serve as primary administrator for Ironclad, managing contract submitter access, NDA workflows, HRBP signer requests, and Okta group management • Manage AP reconciliation and finance reporting, including monthly forecasts, budget tracking across cost centers, settlement payments, and insurance procurement in partnership with Procurement • Oversee legal mail routing, ensuring timely and accurate triage across litigation, trust & safety, payroll, and people ops • Manage and optimize the Legal team’s tech stack (Legal Tracker, Mosaic, Ironclad, Navex/EthicsPoint, PLI, Thomson Reuters) and lead evaluation/integration of AI tools • Maintain and improve knowledge management systems and support onboarding and due diligence initiatives • Design and implement improvements to legal workflows (intake, billing, contract processes), define and track key metrics, and partner cross-functionally with Finance, Procurement, HR, and IT to drive scalable solutions In order to be successful, you must bring • 4+ years of experience in legal operations, paralegal work, or a related legal/business operations role, preferably at a technology company • Demonstrated hands-on experience with e-billing and matter management platforms (Legal Tracker or equivalent) and contract lifecycle management tools (Ironclad or equivalent) • Strong financial acumen, including experience with invoice processing, budget tracking, AP reconciliation, and monthly accruals • Genuine enthusiasm and expertise in AI and legal technology — you actively follow developments in the space, have proven experience with AI tools, and are energized by the opportunity to modernize how a legal team works • Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent workstreams, deadlines, and stakeholders with minimal oversight • Strong communication skills and a service-oriented mindset — you're the person attorneys and cross-functional partners rely on to get things done accurately and efficiently • Experience improving or scaling legal processes or systems, with demonstrated impact on efficiency, cost, or quality Expected salary ranges • For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $102,000 - $132,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [Upgrade to PRO to see contact]. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at [Upgrade to PRO to see link] We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.