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SeniorFull-timeRustGitAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Toast, a company that helps restaurants and local businesses succeed in a digital world. As a Customer Success Manager, you will serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer-driven initiatives.
Key Responsibilities
- →Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies
- →Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers
- →Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities
- →Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy
- →Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow
- →Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution
Requirements
- ✓5+ years account management experience
- ✓Mid-Market or Enterprise customer management experience
- ✓Strong leadership, teamwork, and cross-departmental collaboration skills
- ✓Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives
- ✓Success operating independently and navigating competing priorities in a constantly changing environment
- ✓General technical proficiency using software
- ✓Proven track record of success in meeting and exceeding goals
- ✓Excellent communication, organizational, and influencing skills
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