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Mid LevelFull-timeFigmaGitAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Service Designer / Experience Designer to join our team at Toast. This role will play a critical part in designing ongoing improvements to the Toast customer experience. As a rapidly growing company, we need to ensure that our customer experience scales efficiently as more locations join our platform.
Key Responsibilities
- →Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts
- →Plan and lead ideation workshops with cross-functional partners to define and shape feasible and coordinated solutions
- →Envision and conceptualize new customer journeys and experiences and bring them to life through creative storytelling
- →Stand up experiments and pilots to validate/evaluate new experiences
- →Work collaboratively with cross-functional departments to guide project execution, reduce obstacles to completion, and ensure initiatives meet committed timelines
Requirements
- ✓5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions
- ✓Experience with a range of experience design capabilities
- ✓A passion for improving the customer experience, solving problems, and leading collaboration across teams
- ✓Comfort with and passion for all parts of the design process
- ✓Fluency in working with state of collaboration and prototyping tools
- ✓Excellent communication, presentation and collaboration skills
- ✓A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment
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