Sales Account Manager at Tomra

• Serve as the primary contact for regional and national accounts, developing strategies that support customer goals and expand TOMRA’s recycling solutions, and other affiliated products.  • Maintain deep knowledge of bottle bill laws across multiple states (e.g., NY, MI, IA, CT, MA, ME, VT) and guide customers through compliance requirements and regulatory changes.  • Lead customer onboarding, including site surveys, workflow design, capacity planning, and execution of installations, upgrades, and retrofits.  • Ensure customers understand TOMRA’s equipment portfolio, system capabilities, reporting tools, and operational best practices.  • Monitor operational performance across locations, analyzing uptime, service trends, and redemption volumes to drive efficiency improvements.  • Partner closely with field service and operations teams to ensure proactive maintenance and timely resolution of technical issues.  • Provide performance dashboards and strategic insights to help customers enhance experience and optimize labor and throughput.  • Manage contract renewals, service agreements, and commercial discussions while identifying opportunities for solution upgrades and expansion.  • Train store and redemption center teams on machine operation, troubleshooting, safety, and regulatory requirements; develop training materials and workshops.  • Act as the escalation point for operational issues, coordinating cross‑functional teams to resolve problems and implement corrective actions.  • Conduct quarterly or semi‑annual business reviews, presenting insights on performance trends, regulatory impacts, and efficiency gains.  • Manage a multi‑state territory site visits, regular communication, and maintaining accurate CRM documentation (IFS).  • Represent TOMRA at bottle bill association meetings, recycling conferences, environmental sustainability events, and local stakeholder gatherings.