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Mid LevelFull-timeRustGitGoAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Associate to join Topline Pro, a company building AI-powered Shopify solutions for service businesses. This role is perfect for someone who loves connecting with people and wants to build a strong foundation in a go-to-market career.
Key Responsibilities
- →Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency.
- →Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported.
- →Flex between teams, from customer support to onboarding, stepping in where help is needed most.
- →Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track.
- →Learn new technologies quickly and help improve internal processes as we scale.
- →Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences.
- →Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication.
Requirements
- ✓Exceptional written and verbal communication skills; able to make complex things sound simple.
- ✓A genuine passion for helping people and delivering great customer experiences.
- ✓Strong organizational and time management skills; can juggle multiple priorities smoothly.
- ✓Growth mindset, open to feedback and eager to learn and improve.
- ✓Comfort working across different teams and systems; flexible and tech-savvy.
- ✓Spanish fluency is a plus.
- ✓Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality.
Benefits
- ★$60K base salary
- ★Full Medical, Dental, and Vision Health Coverage
- ★Computer and workspace enhancements
- ★401(k) plan (non-matching)
- ★Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
- ★Company-paid Wellhub membership for fitness and wellness
- ★Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
- ★Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
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