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JuniorFull-timeRustGit
Salary Range
$23,868 - $32,292 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Junior Implementation Specialist to join the Customer Success department at Trulioo. This customer-driven role involves working with Revenue teams and customers, collaborating with subject matter experts, and leading project deliverables.
Key Responsibilities
- →Provide technical support and implementation services to mid-market and Enterprise customers
- →Ensure exceptional customer service to maintain Trulioo's position as a trusted identity verification expert
- →Troubleshoot and correct issues proactively to achieve high customer satisfaction
- →Configure and troubleshoot Trulioo products and services with attention to detail and adherence to SLAs
- →Respond to internal and external stakeholder questions and concerns professionally
- →Collaborate with departments like Vendor Management and Datasource Monitoring to resolve issues
- →Contribute to customer success initiatives
- →Perform client due diligence on new and existing accounts
- →Conduct regular audits on existing accounts for quality assurance
Requirements
- ✓Post-Secondary Degree or equivalent experience
- ✓2-5 years of experience in a customer-facing role
- ✓Experience supporting users on a SaaS platform using APIs
- ✓Startup experience
- ✓Ability to think critically, troubleshoot proactively, and solve complex problems
- ✓Capability to excel in a data-driven, metrics-oriented environment
- ✓Comfortable working both independently and in a team environment
- ✓Strong aptitude to learn new technologies quickly
- ✓Strong customer service orientation with excellent communication skills
- ✓Strong problem-solving skills with the ability to prioritize tasks under pressure
- ✓Meticulous attention to detail
- ✓Mastery of Office Suite, particularly MS Excel
- ✓Written and verbal English & Mandarin proficiency
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