Conversational AI Designer at Ttecdigital

Ttecdigital

Austin, TX·1w ago

Mid LevelFull-timeAWSMachine LearningTensorFlowGitGoAIAPINLP

Salary Range

$125,000 - $145,000 /year

About the Role

TTEC Digital is seeking a Conversational AI Designer to create elegant and effective customer experiences using AI and Gen AI technology across Google's CCAI tech stack. This role involves designing and refining end-to-end service and support experiences across voice and digital channels.

Key Responsibilities

→Design and develop conversational AI solutions using Google CCAI
→Interface with clients to develop user journeys/experiences and influence decision-making
→Create sample dialogs, conversational flow diagrams, and prototypes
→Create and promote conversation design best practice standards
→Guide intent identification and associated phrases, entities, contexts, and business rules
→Apply concepts related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text
→Understand how data from API calls and databases fit into experience design
→Participate in playback sessions, QA reviews, and go-live support
→Analyze data to identify trends and optimize conversational performance
→Support ongoing monitoring and iterative improvements of deployed AI products
→Leverage data sets to integrate information and identify trends

Requirements

✓5+ years of experience in conversational design
✓Hands-on experience with Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework
✓Familiarity with Gen AI design (prompt engineering, chaining, etc)
✓Strong grasp of NLP fundamentals and machine learning concepts
✓Excellent communication, time management, and leadership skills
✓Ability to work independently with minimal guidance
✓Demonstrated ability to multitask and work effectively on several projects simultaneously
✓Strong interpersonal skills, with the ability to listen and build rapport with various clients and teams
✓Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience