NiCE Solution Architect - SandcastleCX Practic at Ttecdigital

Ttecdigital

Bogota·13h ago

Mid LevelFull-timeAzureGitGoAI

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

TTEC Digital is seeking a Pre-sales Solution Architect to join their SandcastleCX team. This is a remote role based in North America, focused on supporting pre and post-sale proof of concept customer engagements featuring NiCE technologies.

Key Responsibilities

→Participate in pre and post-sales SandcastleCX engagements
→Customer requirements gathering and design and documentation
→Define and aid with the acquisition of dedicated technology stacks for use in SandcastleCX engagements
→Coordination and planning of ongoing customer enablement sessions
→Identification of cross-sell/up-sale opportunities
→Build and prove out critical and key use cases with customers
→Help to resolve customer objections and de-risk implementation projects
→Maintain expertise in CX and related technologies, TTEC Digital IP, and services offerings

Requirements

✓10+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
✓Bachelor's degree in computer science, Engineering, or related field (or equivalent experience)
✓5 or more years' experience in NICE CXone and UC environments
✓Certified in CXone ACD/IVR, DFO, QM, CXone WFM, Interaction Analytics, and Cognigy (Preferred)
✓Broader experience with Telco and contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) architectures
✓Experience with CRMs and integrations (Salesforce, ServiceNow, Microsoft Dynamics)
✓Network infrastructure experience
✓Experience creating and presenting to executive level stakeholders
✓Proven ability to create technical architecture diagrams using tools like Lucidchart
✓Extensive experience building demos or POCs for enterprise customers
✓Excellent communication skills with the ability to translate complex technical concepts
✓Team Player
✓Desire to work in a fast-paced environment
✓Ability to travel up to 30% for Customer and Partner meetings