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Technical Support Representative, Tier 1 (Mexico Remote) at TurnitinLLC
TurnitinLLCMexico City, CDMX, mx·1h ago
SeniorFull-time
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. 
We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.
Responsibilities:
• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.
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About TurnitinLLC
TurnitinLLC is a leading technology company specializing in academic integrity and educational assessment solutions. Headquartered in the United States, the company has been at the forefront of digital education tools since its inception, providing innovative platforms to support educators and students in higher education and K-12 settings. TurnitinLLC leverages advanced technology to address challenges in plagiarism detection, feedback, and writing improvement, helping institutions maintain academic standards and foster student learning. The company’s flagship products include plagiarism detection software, digital grading tools, and originality checkers, all designed to streamline the assessment process and promote ethical scholarship. Key features such as AI-driven feedback, customizable rubrics, and integration with learning management systems make TurnitinLLC’s solutions highly adaptable to diverse educational environments. These tools primarily serve educators, academic institutions, and students, offering a comprehensive approach to evaluating written work while encouraging originality and skill development. TurnitinLLC has established itself as a trusted name in the educational technology sector, with a global presence and partnerships with thousands of institutions worldwide. The company’s commitment to innovation and academic integrity has earned it numerous accolades and a reputation for reliability. By continuously refining its technology to meet evolving educational needs, TurnitinLLC remains a pivotal resource for educators seeking to enhance learning outcomes and uphold the highest standards of academic honesty.
