Associate Application Engineer, Finance
 at Twilio

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Associate Application Engineer, Finance. About the job As an Associate Applications Engineer, you will be responsible for managing and resolving all system related issues across our Finance systems landscape. You will focus on the R2R (General Ledger, Fixed Assets) area and will partner with current team members, shadowing them, learning and providing daily support to our end users. You will also work on enhancements and projects, delivering enhancements across the Oracle ERP application landscape. Your role will involve interacting with end users, analysing business problems and using Oracle technology to resolve these issues. You will be coached by an experienced Oracle Lead for each track. You will also learn about AGILE ways of working and in particular the SAFe model of software delivery working in iterations. Responsibilities In this role, you’ll: • Design, develop and test platform/product extensions that meet the additional functionality specified by the Business teams. • Ability to develop and deliver cost effective integrations as per business requirements - to create journals, invoke SaaS APIs and create reports for critical month end processes • Ability to perform checks and monitor critical processes in the Production instance. Proactively identify issues and fix them. • Ability to use developer tools like FBDI, ADFDI for data amendments • Ability to configure and develop payment integrations to pull data from external systems. • Support the Lead or Product Owner for your assigned track on any issue resolution items for Support tickets and project deliverables. Train to be an SME within Record to Report. • Design, document, configure, deliver and automate across the Record to Report process in various Oracle modules - Oracle Fixed Assets, General Ledger, Intercompany, Fusion Tax, Oracle plus external upstream and downstream systems e.g. tax engines such as Avalara. • Work with Record to Report business teams to provide effective end user support & customer services to provide daily support across the applications they use • Familiarity with creating test scenarios in Record to Report and using automated test tools. • Learn the skills required to translate business problems into technical solutions offered by the Oracle product suite. • Develop and execute system conversion and implementations. • Proficient in process and solution engineering, managing and delivering multiple cross functional projects • Partner effectively with vendors to coordinate and drive complex projects. • Advanced verbal, written and presentation skills. Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices. • Manage KLO, upgrades, • Work as per the SAFe delivery model. Comfortable with Feature to Stories breakdown, iteration planning and execution. • Lead cross-functional requirement sessions to elicit, document and analyse business requirements. Create functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • Bachelor’s / Master's degree in Business, Information Technology, or related field. Other relevant certifications are a plus. • Proficiency in Finance, Accounting • Good knowledge on Oracle Fusion cloud architecture and Record to Report process • Strong knowledge of General Ledger, Fixed Assets and accounting. Plus integrations with multiple external systems for creating the data in Oracle fusion cloud GL and Fixed Assets. • Must have knowledge on integrations around Oracle with external systems such as Payroll providers, EPM - EDMCS, FCCS and Avalara tax engine. • Good understanding of the Oracle platform, objects, and Oracle APIs. • Hands-on Oracle dashboards and report development is required. • Knowledge on developing and executing system conversion and implementations. • Excellent communication and interpersonal skills, English is a must. • Strong analytical and problem solving skills • Ability to troubleshoot business issues and provide effective technical solutions. • Detail-oriented with strong organisational skills. • Teamwork-oriented with a strong focus on customer satisfaction • Should have a good knowledge of change management, Agile methodologies. • Comfortable to work across time zones – willing to work in EMEA Shift (1 PM to 10 PM IST or 2 PM to 11 PM IST). Bulk of users are in either the U.S. or EMEA. Desired: • Oracle Financials Cloud: General Ledger 2023 Certified Implementation Professional • AGILE or SAFe experience. Location This role will be remote, and based in India <Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi>. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.