Senior Paralegal at Twilio

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Paralegal, Litigation, Employment, & Litigation Technology. About the job Twilio is seeking a paralegal with a strong litigation background, ideally including employment matters, as well as a demonstrated track record of solving complex and challenging problems for a dynamic company. This is a great opportunity for a paralegal looking to grow their in-house experience with Twilio, the leader in customer engagement. In this role, you will have the opportunity to partner with Twiilo’s business units across the company to drive solutions on a variety of issues. The ideal candidate will be a self-starter who is curious and can operate in a fast-paced environment that is constantly changing. This is a global role supporting attorneys in the NAMER, EMEA, and APJ regions and reporting to the Sr. Managing Paralegal. This role is critical in supporting Twilio’s in-house litigation and employment teams. Responsibilities In this role, you’ll: • Support Twilio’s in-house and external counsel in factual development of cases, including coordinating with business stakeholders, conducting interviews, gathering and reviewing documents, and creating relevant materials. • Assist with the discovery process, including the collection, retention, and production of documents and data, drafting written responses to requests, and using eDiscovery tools and workflows for discovery responses. • Research, draft, and review legal documents, including responses to demand letters, agency charges, subpoenas, settlement agreements, employment-related documents, and engagement letters. • Oversee, maintain, and draft existing and new document retention notices, including assessing what document types are potentially relevant to the matter and determining which business units, systems, and custodians hold such documents. • Prepare documents for court filings. • Create and maintain a repository of legal documents such as demand letters and responses, separation agreements, subpoenas, and various templates. • Analyze information, documents, and data and provide written analysis to legal counsel, along with recommended next steps. • Work with outside counsel to create legal matter budgets and coordinate with Twilio’s Legal Operations team to track the same. • Track and manage critical litigation and other deadlines to ensure the team is aware of upcoming deadlines. • Project manage and assist with various ad hoc legal projects and provide broad legal support to the Litigation and Employment Legal teams. • Help with the development and implementation of processes for efficient and streamlined operations and workflows. • Compile litigation metrics and reporting to identify key trends and issues. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • BS or BA degree or paralegal certification with a minimum of 5+ years of paralegal experience with a law firm or in-house legal department. Prior experience in the technology industry is highly desirable. • Excellent written and verbal communication skills with attention to detail and accuracy. • Be a self-starter who works effectively on a geographically-dispersed team with minimal day-to-day supervision, including by exhibiting good judgment of when to handle issues independently and when to escalate issues to supervisors and colleagues. • Knowledge and prior use of e-discovery tools and workflows for data preservation, collection, and analysis. • Excellent on-line research and investigative skills. • Perform well in a fast-paced, deadline-intensive environment. • Be proficient in the use of software, including Google Workspace products (Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, and Calendar) Microsoft Word, and Microsoft Excel, Slack, Zoom, Adobe, Salesforce, Zendesk and DocuSign. • Be willing and able to quickly develop proficiency in unfamiliar software and systems. Desired: • Previous experience working in a tech company environment. • Demonstrated legal analysis and research skills. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. . The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320.00-$132,900.00 • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560.00-$140,700.00 • Based in the San Francisco Bay area, California: $25,040.00-$156,300.00 • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 2/26/26, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.