Senior Manager, Project Management Office (PMO) at Unanet

The Senior Manager, Project Management Office (PMO) is responsible for leading Unanet’s project governance, delivery operations, and portfolio management framework across Professional Services. This role ensures predictable, high-quality implementations by establishing scalable project management standards, delivery governance, operational metrics, and portfolio visibility. The Senior Manager will oversee our PMO function, evolve delivery maturity, and provide leadership across a team of project managers and delivery stakeholders. This role also partners closely with Operations, Sales, Customer Success, Product, and Finance to ensure successful project outcomes and improved operational performance. This leader will play a key role in transforming services delivery into a scalable, metrics-driven organization that improves implementation outcomes, customer satisfaction, and services margin performance. What You’ll Do PMO Leadership & Governance • Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy • Define and maintain project lifecycle methodology, governance frameworks, and delivery standards • Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning • Foster a project management–oriented culture across delivery teams Portfolio & Delivery Management • Oversee the portfolio of implementation projects and strategic initiatives • Track and report portfolio performance against scope, schedule, budget, and customer outcomes • Provide executive visibility into project health, risks, dependencies, and resource constraints • Drive consistency in project execution across teams and business units Services Operations & Performance Analytics • Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems • Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT) • Translate operational data into actionable insights for leadership • Support monthly, quarterly, and annual services performance reporting and planning Process Excellence & Delivery Maturity • Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery • Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability Tools, Systems & Automation • Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems • Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency Cross-Functional Collaboration • Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption • Collaborate with Finance to improve services forecasting and resource planning • Advise senior leadership on delivery performance and operational improvements Team Leadership & Development • Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes Who You Are • 8+ years of experience in project management in B2B SaaS environment • 3+ years leading project managers or a PMO function • Strong understanding of services delivery metrics (e.g., utilization, margin, realization, CSAT) • Proven ability to influence cross-functional teams • Experience building delivery frameworks and maturing PMO practices • Strong analytical and operational problem-solving skills • Bachelor’s degree Your Differentiators • Experience scaling delivery operations in a high-growth environment, including integrating acquisitions or new service offerings into delivery operations • Experience with PSA platforms, CRM systems, and services reporting tools • PMP certification Your First 90 Days In your first 30 days, you’ll focus on learning our business, building relationships, and gaining a clear understanding of our current delivery operations. You’ll familiarize yourself with our core systems (Salesforce, Unanet PSA, Monday, and related reporting tools), and learn how projects move from sales through implementation and onto customer success. You’ll meet key stakeholders across Professional Services, Sales, Customer Success, Product, Operations, and Finance, as well as get to know your team. You’ll also begin reviewing our existing PMO practices, delivery processes, governance frameworks, and operational metrics to understand where we are today and what opportunities exist to improve. By the end of day 60, you’ll have begun to formalize how our PMO will evolve. Building on what you’ve learned thus far, you’ll develop a roadmap for improving delivery, project visibility, and performance. You’ll evaluate the structure, roles, and capacity of our Project Management team to ensure it supports current and future growth. You’ll also identify opportunities to strengthen project lifecycle standards, improve reporting, and create clearer visibility into project health, risks, and dependencies. In partnership with Finance, you’ll assess resource planning and services forecasting processes. By day 90, you’ll be implementing your roadmap and driving more consistent outcomes. You’ll establish a repeatable framework for tracking performance and metrics, and begin developing a centralized dashboard that brings together data from our PSA, CRM, and delivery systems. As delivery standards and project lifecycle practices take shape, you’ll work with leadership to align on a longer-term PMO roadmap and operational improvement plan that will continue to strengthen delivery predictability, outcomes, and services performance. Our Values • We are a Team: Employees, customers, and partners working together. • We are Customer-Focused: Customers are the heart of everything we do. • We are Driven: Seeking exceptional outcomes. • We Own Our Success: Every employee has a stake in our company. • We do the right thing and have fun in the process. The salary range for this opportunity is $132,100 - $155,520 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit [Upgrade to PRO to see link] Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.