Bilingual (French/English) Patient Observation Technician at UniversityHealthNetwork

New or Replacement Position: New Site:  MaRS Discovery District, Toronto Reports to: Manager Wage Range: $22.00 - $26.00 per hour  Hours: 12 Hour Shifts - Days, Nights and Weekends Status: Permanent Full-time, Casual Closing Date: Open until closed The Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk.  As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.  Duties:  • Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and well-being.  • Communicate with patients through remote channels, offering reassurance, support, and assistance as required.  • Maintain accurate and detailed documentation of patient observations and interactions.  • Utilize Microsoft Office applications and other technology platforms efficiently.  • Demonstrate proficiency in written and verbal communication skills, with a strong command of both the English and French languages at the professional level.  • Prioritize tasks effectively, managing multiple responsibilities simultaneously.  • Apply strong problem-solving skills to address patient needs and concerns promptly.  • Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.  • Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.  • Provide empathy, understanding, and effective communication to patients in a remote setting.  • Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.  • Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs.