Technical Program Manager at Unstructuredtechnologies

Unstructured is defining the standard for enterprise data transformation in the age of LLMs and GenAI. In just two years, we’ve raised over $65M from world-class investors, including Menlo Ventures, Bain Capital, Databricks, Nvidia, Microsoft, and IBM. Our open-source toolkit has been downloaded 71M+ times with adoption by 80,000+ companies, including nearly 90% of the Fortune 1000. We’re powering production AI workflows across commercial and federal sectors—transforming PDFs, emails, images, and more into AI-ready data at scale. We’re not just building tooling - we’re building infrastructure to unlock intelligence across industries. We’re hiring a Technical Program Manager to own the end-to-end delivery of complex, multi-month integration projects where enterprise customers embed Unstructured’s technology into their own systems. This is a true builder role: you’ll create the program frameworks, define milestones, coordinate across internal engineering, product, and field teams as well as customer engineering organizations, and drive projects to successful go-live. You will balance strategic program oversight with hands-on execution - running standups, tracking blockers, managing risk, and ensuring clear communication between Unstructured and our customers. You’ll partner closely with Field Engineering, Core Engineering, Product, and Sales to ensure every integration delivers on time and sets the customer up for long-term success. What You’ll Do Own Integration Program Delivery • Lead complex, multi-month customer integration projects from kickoff through go-live. • Build and maintain detailed program plans with milestones, dependencies, owners, and risk registers. • Run regular cadences (standups, steering committees, status reviews) with both internal teams and customer stakeholders. • Drive accountability across engineering, field, product, and customer teams to keep projects on track Coordinate Cross-Functionally • Work closely with Field Engineering and Solutions Architects to scope integration requirements and technical work-streams. • Partner with Core Engineering to align on API readiness, feature dependencies, and release timelines. • Collaborate with Sales and Customer Success on customer expectations, escalations, and go-live readiness • Surface recurring blockers and integration patterns to Product to inform the roadmap. Build Repeatable Frameworks • Design and refine the integration delivery playbook—templates, checklists, milestone definitions, and communication plans. • Define and track program metrics (e.g., time-to-value, milestone adherence, blocker resolution time). • Create post-deployment retrospectives and feed learnings back into process improvements. • Build internal and customer-facing documentation to scale delivery efficiency. Manage Risk and Escalations • Identify risks early and drive mitigation plans proactively. • Act as the escalation point for timeline, scope, or resource conflicts during integration projects. • Lead executive-level status communications when projects require senior attention on either side. What You Bring • 6+ years in technical program management, solutions delivery, or professional services within an enterprise SaaS or infrastructure environment. • Proven experience managing complex integration or deployment programs with external enterprise customers. • Strong ability to coordinate across engineering, product, sales, and customer teams simultaneously. • Track record of building program structures from scratch in fast-growing companies. • Strong technical background with the ability to understand APIs, data pipelines, cloud infrastructure, and integration architectures. • Excellent communication skills—able to translate technical complexity into clear status updates for executives and stakeholders. • A hands-on, builder mindset: comfortable operating without heavy structure and creating clarity where none exists. Nice to Have • Experience with data platforms, ETL/ELT, developer tools, or AI/ML infrastructure. • Background working with large enterprise or regulated customers. • Familiarity with cloud platforms (AWS, GCP, Azure) and modern integration tooling. • Experience partnering closely with open-source communities or products. Why You’ll Love This Role • Own the delivery: You’ll run Unstructured’s most strategic customer programs end-to-end. • High impact: Your work directly affects customer time-to-value, retention, and expansion. • Elite customers: Manage programs for teams running mission-critical AI and data workloads. • Cross-company influence: Shape how Unstructured delivers, scales, and supports its enterprise customers. • Startup speed, enterprise scale: Move fast while building systems that support global enterprises. Ready to help the world’s leading organizations unlock their unstructured data for AI? Join us and lead the deployments that make it real.