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Mid LevelFull-timeTypeScriptPythonRustReactGitGo
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Veriff's ANZ/APAC region. This role involves solving complex technical problems escalated by customer-facing teams and providing timely solutions to customers.
Key Responsibilities
- →Take ownership of reported issues and ensure their resolution
- →Conduct research, diagnosis, troubleshooting, and identify solutions for system and service problems
- →Escalate unresolved issues to developers and document standardized solutions
- →Handle crises during feature failures or application downtime
- →Develop, track, and report on key metrics
- →Participate in on-call rotation and lead production incidents
Requirements
- ✓Experience in Technical Support or similar role
- ✓Basic understanding of software programming
- ✓Fluency in both written and spoken English
- ✓Fundamental knowledge of APIs
- ✓Comfortable creating longer SQL queries
- ✓Capability to troubleshoot web applications
- ✓Comfort working with Mac, Linux, and Windows
- ✓Proactive approach to teamwork, solutions-oriented mindset, and excellent interpersonal skills
Benefits
- ★Full-remote job within eligible locations
- ★Extra recharge days per year
- ★Stock options
- ★Extensive medical, dental, and vision insurance
- ★Learning and Development and Health & Sports budgets
- ★Four weeks of fully paid sabbatical leave after 5 years
- ★summaryBullets": ["Solve complex technical problems escalated by customer teams
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