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Mid LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Verifone is seeking a Helpdesk Technical Support Representative to support users with troubleshooting Verifone petroleum products, software, and services. This role requires a unique blend of customer focus and technical expertise in a high-availability call center environment.
Key Responsibilities
- →Assist customers with inquiries related to installation, operation, maintenance, and training for products and applications
- →Develop and maintain positive customer relations and coordinate with various functions within the company
- →Diagnose mechanical, hardware, software and systems failures using established procedures
- →Follow documentation and training materials to diagnose, resolve, and escalate customer calls
- →Serve as a contact on technical and service-related problems with both internal and external customers
- →Enter all call activity into the online Technical Support database and provide documented information to the Knowledge Base
- →Assist team members with customer call support and act as a knowledge resource
- →Research and handle complex calls as directed
- →Schedule service calls and escalate to other departments for customer support as needed
Requirements
- ✓Fluency in English and Spanish
- ✓Ability to diagnose and troubleshoot technical issues via phone, chat, and email
- ✓Experience with customer service and technical support
- ✓Ability to operate under moderate supervision
- ✓Strong communication and problem-solving skills
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