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Mid LevelFull-timePythonRustAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for Technical Support Engineers to support our growing base of enterprise customers in our Sydney office. This role involves joining a skilled team supporting the entire line of Verkada cloud-managed building security products.
Key Responsibilities
- →Full-stack troubleshooting of the entire Verkada platform including network, hardware, software, and electrical issues
- →Provide best practice design, installation, and configuration expertise to enterprise customers
- →Communicate technical matters to customers both orally and in writing
- →Own customer issues from creation to resolution
- →Collaborate with Engineering and Product teams to test new products and identify bugs
- →Write technical knowledge base articles and whitepapers
- →Stay up to date on the latest products and industry technologies
- →Build tools and processes that will scale
Requirements
- ✓1+ year of experience in a Technical Support Engineering or IT role
- ✓Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity
- ✓Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- ✓Experience with electrical, Linux, APIs, Python or other coding languages is a plus
- ✓Ability to communicate complex technical matters both orally and in writing
- ✓Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- ✓Demonstrated problem-solving skills and attention to detail
- ✓Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
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