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Mid LevelFull-timeRustGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join our Tier 1 team at Virtuous, providing exceptional customer service and support to our customers. You will be responsible for addressing customer issues through email-based tickets and incoming calls, gaining expertise in the Virtuous product portfolio.
Key Responsibilities
- →Respond to incoming support tickets from customers via email or phone using Zendesk
- →Achieve and maintain key metrics such as ticket closures, response time, and CSAT
- →Troubleshoot and resolve issues, even in unfamiliar or complex scenarios
- →Detect, analyze, and communicate bugs to the Tier 2 support team
- →Keep customers informed about the status of their issues
- →Maintain a positive, empathetic, and professional attitude toward customers
- →Work closely with the Virtuous Customer Success team
Requirements
- ✓2+ years B2B SaaS Technical Support experience
- ✓Experience with CRM systems
- ✓Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc.
- ✓Analytical mindset and ability to troubleshoot/test use cases
- ✓Ability to manage workload based on changing priorities
- ✓Clear and articulate communication skills
- ✓Phenomenal organizational skills
- ✓Desire for constant growth
- ✓Ability to thrive in a fast-paced environment
Benefits
- ★Market competitive pay
- ★401(k) retirement plan with company matching
- ★Unlimited PTO
- ★Paid volunteer days
- ★Employer-contributed healthcare benefits
- ★Parent leave
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