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SeniorFull-time
Salary Range
$70,444 - $95,306 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Client Success Manager plays a critical role in supporting Verifi’s largest Merchant relationships and Reseller partners, ensuring successful onboarding, adoption, and ongoing performance of Verifi solutions. This data-driven role translates complex datasets into actionable insights to improve client outcomes.
Key Responsibilities
- →Execute customer success plans for large, complex Merchant clients and Reseller partners
- →Drive successful onboarding, implementation, and ramp-up of Verifi solutions
- →Engage directly with clients on operational, technical, and performance-related topics
- →Manage day-to-day success activities for high-volume, data-intensive Merchant accounts
- →Analyze large and complex datasets to assess client performance and adoption trends
- →Partner with Product, Engineering, and other teams to resolve client issues
- →Develop and maintain deep expertise in Verifi products and reporting capabilities
Requirements
- ✓Experience in client success, account management, or similar role
- ✓Strong data analysis skills with Advanced Excel and SQL
- ✓Ability to translate complex data into actionable insights
- ✓Excellent communication and client relationship skills
- ✓Understanding of fraud prevention, dispute management, or payment systems
- ✓Ability to work cross-functionally across technical and business teams
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